So here in Purgatory (remember, it is just like The Dungeon of Olde, except that it has windows to mock you with the freedom you are being denied by being in your assigned cubicle!), we do the billing for many different offices. I am the dental person (Gaza Strip Club had the unenviable task of trying to cover for me the 7+ months I was out, but she is back in he domain again), and it takes pretty much the entire work week EVERY week to keep up with things (minus those moments of sanity doing things like posting on your blog before your official lunch break). Approximately 99.9 out of every 100 phone calls that come in on the main line are NOT for me (since my bills all have my direct line printed on them, the vast majority of my calls come straight to me), but I will answer the phone when it rings. If it is a payment I can write down the info no problem, and other than that I usually pass that buck on to someone else and go on taking care of MY business. Well, it seems that is no longer good enough here, and now I am going to get the system installed on my computer so that I can now handle all of these calls and basically do everyone else's work, even though none of them are doing mine.
And when I am 2 weeks behind at the end of the month, they can all shut the hell up about it.